Shipping policy

SHIPPING POLICY

Last updated: 14 May 2026

Where we ship, how long it takes, what it costs. Plain English.

DISCREET PACKAGING

Every order ships in plain unbranded boxes. No "Peachy Fresh" on the outside, 
no product imagery, nothing on the shipping label that gives away what's 
inside. We know intimate health is personal — your housemate, partner, parents, 
or delivery driver don't need to know what you ordered.

PROCESSING TIME

Orders placed before 12pm AEST Monday–Friday are processed and dispatched the 
same business day. Orders placed after 12pm or on weekends/public holidays 
ship the next business day.

You'll get a tracking email from Australia Post as soon as your order leaves 
our warehouse.

AUSTRALIAN SHIPPING

We ship Australia-wide via Australia Post.

  Standard shipping (3–7 business days):       $11.00
  Express shipping (1–3 business days):        $15.00
  Free standard shipping on orders $99+

Standard shipping delivery estimates (post-dispatch):
- NSW / VIC / QLD metro: 3–5 business days
- WA / SA / NT / TAS: 5–7 business days
- Regional / remote: add 2–3 business days

These are Australia Post's estimates. Delays happen occasionally — we have no 
control over Australia Post's network once an order ships.

INTERNATIONAL SHIPPING

We do not currently ship internationally. We're focused on Australia for now. 
If you're outside AU and want updates on international availability, drop us 
your email at peachyfresh.com.au.

ORDER TRACKING

You'll receive a tracking number by email when your order ships. Track it via 
the Australia Post website or app. If your tracking hasn't updated in 48 hours 
after dispatch, email hello@peachyfresh.com.au and we'll chase it.

INCORRECT ADDRESSES

Double-check your shipping address at checkout. If a package is returned to us 
as undeliverable due to an incorrect or incomplete address you provided, a $10 
resend fee applies. We can usually intercept and update an address if you 
email us within 1 hour of ordering — no guarantee, but we'll try.

LOST OR DELAYED PARCELS

If Australia Post tracking shows your parcel hasn't moved in 5+ business days 
or is marked "delivered" but you haven't received it, email 
hello@peachyfresh.com.au with your order number. We'll lodge a claim with 
Australia Post and resolve it — usually with a replacement at no cost to you.

PUBLIC HOLIDAY DELAYS

Around Christmas, Easter, and other public holidays, dispatch and delivery 
take longer than normal. We'll post any major delays at the top of our website.

CONTACT

Peachy Fresh (Femme Fresh Pty Ltd as trustee for the Living Water Trust)
ABN 47 942 276 131
Burleigh Heads, QLD, Australia
hello@peachyfresh.com.au