Refund policy

REFUND POLICY

Last updated: 14 May 2026

We stand behind what we make. Below is exactly how returns, refunds, and our 
45-Day Money-Back Guarantee work — written plainly, no fine print games.

THE 45-DAY MONEY-BACK GUARANTEE

We give you 45 days from delivery to try The Daily Slay or The Assassin and see 
how your body responds. If you've followed the protocol and it genuinely hasn't 
worked for you, we'll refund your purchase.

How it works:
- Available on your first order of The Daily Slay or The Assassin
- One guarantee per customer / household
- You must email hello@peachyfresh.com.au within 45 days of delivery
- We'll ask you to share what you tried and for how long (your body needs 
  at least 2 weeks of consistent use to fairly assess outcomes — probiotics 
  don't work overnight)
- Refund is for the product cost (shipping and handling are non-refundable)
- Direct purchases from peachyfresh.com.au only — not eligible if purchased 
  through a third-party marketplace or reseller

This guarantee is our promise that you're not gambling on us. It's not a 
loophole for unlimited returns — please use it in good faith.

UNOPENED PRODUCT RETURNS

Changed your mind before opening? You have 30 days from delivery to return 
sealed, unopened product for a full refund (minus shipping). Email 
hello@peachyfresh.com.au with your order number and we'll send return 
instructions.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or we've sent the wrong product, we'll fix it — 
no questions, no return required for damaged goods. Email 
hello@peachyfresh.com.au within 7 days of delivery with:
- Your order number
- A photo of the damage / incorrect item
- Whether you'd prefer a replacement or refund

We'll cover the shipping on the replacement.

THINGS WE CAN'T REFUND

For hygiene reasons (these are intimate health products), we cannot accept 
returns of opened product outside of the 45-Day Money-Back Guarantee. We also 
can't refund:
- Sale or promotional items (final sale at checkout)
- Orders flagged for fraud or chargeback abuse
- Lost packages where tracking shows delivered to the correct address

INCORRECT ADDRESSES

If a package is returned to us due to an incorrect or incomplete shipping 
address provided by you, we charge a $10 resend fee. Please double-check your 
address at checkout.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights you have 
under the Australian Consumer Law. If a product has a major problem, you're 
entitled to a replacement or refund under ACL — this sits alongside (not 
instead of) our policy above. For more on your ACL rights, visit 
consumerlaw.gov.au.

HOW TO START A RETURN

Email hello@peachyfresh.com.au with:
- Your order number
- The reason for return
- Photos if relevant (damaged / incorrect items)

We respond to all return requests within 2 business days. Approved refunds 
land back on your original payment method within 5–10 business days.

CONTACT

Peachy Fresh (Femme Fresh Pty Ltd as trustee for the Living Water Trust)
ABN 47 942 276 131
Burleigh Heads, QLD, Australia
hello@peachyfresh.com.au